BRIDGING THE HEALTHCARE GAP WITH COMPASSION

Botswana’s healthcare system is grappling with rising costs, medication shortages, and strained public services, one private clinic is quietly rewriting the narrative, one patient at a time.

Founded by Dr. Eldad Boatey, Seriti Medical Care is more than just a clinic; it’s a lifeline for vulnerable communities. With a mission rooted in the belief that quality healthcare is a right, not a privilege, Seriti is leading the charge in making medical services accessible, affordable, and deeply human.

“We believe healthcare should never be out of reach because of someone’s financial situation,” says Dr. Boatey. “Our model is built on value-based care, where the focus is on outcomes, not just treatments.”

To ease the financial burden on patients, Seriti accepts major medical insurance providers and offers bundled service packages for chronic care and wellness. But the innovation doesn’t stop there. The clinic provides free telephonic follow-ups and pharmacy deliveries, helping patients save on travel and waiting time. Preventative care and early diagnosis are at the core of their approach, reducing long-term treatment costs and improving outcomes.

For low-income individuals, Seriti offers subsidized services, including free consultations during outreach days and discounted wellness programs. Special attention is given to antenatal care and chronic conditions, with flexible billing and social support referrals available for those in need.

What sets Seriti apart is its deep community integration. The clinic’s team uses a discreet triage system to identify patients facing financial hardship, ensuring they receive the support they need without stigma. “We build long-term relationships with our patients,” Dr. Boatey explains. “That allows us to truly understand their circumstances and respond with empathy.”

Seriti’s impact extends beyond its clinic walls. Through corporate health talks, school campaigns, and village outreach, the team brings healthcare education and services directly to the people. Plans are underway for a mobile wellness van to reach remote communities, especially expectant mothers who struggle to access antenatal care.

Patient feedback is central to Seriti’s evolving model. From suggestion boxes to WhatsApp chats and follow-up calls, the clinic listens, and adapts. “We adjust our services and pricing in real time based on what our patients tell us,” says Dr. Boatey.

And when emergencies strike, no one is turned away,” he affirms. “We stabilize first, then discuss payment with compassion.”

Looking ahead, Seriti Medical Care is dreaming even bigger. Plans include a mobile clinic network, a community insurance fund, and a wellness and maternal health center. The clinic is also expanding its telehealth services to support patients working night shifts or living in remote areas.

In Metsimotlhabe, Seriti is already making waves through partnerships with local health authorities and legal advocacy groups like Mbewe Legal, tackling issues such as gender-based violence and mental health. Collaborations with NGOs for HIV care and mental wellness are also on the horizon.

In a healthcare landscape fraught with challenges, Seriti Medical Care is a beacon of hope, proving that with heart, innovation, and community spirit, healing can be both accessible and dignified.